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:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#fff;--bg-elevated:#fafaf8;--panel:#ffffffeb;--panel-strong:#fff;--ink:#26221c;--muted:#756f65;--soft:#f4f4f1;--line:#26221c1f;--line-strong:#26221c33;--green:#2f8065;--green-soft:#e7f4ef;--blue:#386d8a;--blue-soft:#e8f1f5;--amber:#9b6b18;--amber-soft:#fff4d8;--red:#b84a42;--red-soft:#fae9e7;--shadow:0 18px 42px #26221c14;--shadow-soft:0 8px 20px #26221c0f;--radius-xl:18px;--radius-lg:10px;--radius-md:8px;--focus:0 0 0 4px #2f80652e}.dark{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#09090b;--bg-elevated:#101114;--panel:#121215f5;--panel-strong:#15161a;--ink:#f5f5f4;--muted:#a1a1aa;--soft:#202126;--line:#ffffff1c;--line-strong:#fff3;--green:#60c09e;--green-soft:#60c09e29;--blue:#82b6d1;--blue-soft:#82b6d129;--amber:#ddb55c;--amber-soft:#ddb55c2b;--red:#ee8b84;--red-soft:#ee8b8429;--shadow:0 18px 42px #00000047;--shadow-soft:0 8px 20px 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var(--line);-webkit-backdrop-filter:blur(22px);backdrop-filter:blur(22px);z-index:20;background:#ffffffad;flex-direction:column;gap:16px;height:100dvh;padding:16px;display:flex;position:sticky;top:0}.brandHeader{align-items:center;gap:12px;min-height:46px;display:flex}.adminApp:not([data-nav-expanded=true]) .brandHeader{justify-content:center;gap:0}.adminApp:not([data-nav-expanded=true]) .sideNav .brandMark{display:none}.brandMark{border-radius:18px;align-items:center;gap:12px;min-height:46px;padding:8px 0;font-weight:700;display:flex}.navToggle{border:1px solid var(--line);width:42px;min-height:42px;color:var(--muted);background:#ffffffb8;border-radius:15px;place-items:center;transition:transform .18s,box-shadow .18s,color .18s;display:grid}.navToggle:hover{color:var(--green);box-shadow:var(--shadow-soft)}.navText{display:none}.adminApp[data-nav-expanded=true] .navText{display:inline}.brandMark small,.adminMeta 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small{color:var(--muted);font-weight:650}.metricCard strong{font-size:clamp(1.35rem,2.1vw,1.9rem);font-weight:650;line-height:1}.tone-good{--tone:var(--green);--tone-soft:var(--green-soft)}.tone-warn{--tone:var(--amber);--tone-soft:var(--amber-soft)}.tone-bad{--tone:var(--red);--tone-soft:var(--red-soft)}.tone-info{--tone:var(--blue);--tone-soft:var(--blue-soft)}.tone-neutral{--tone:var(--muted);--tone-soft:var(--soft)}.metricCard{border-color:color-mix(in srgb, var(--tone) 22%, transparent)}.metricCard strong,.metricCard small{color:var(--tone)}.statusPill,.stageBadge{background:var(--tone-soft);min-height:26px;color:var(--tone);white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;padding:4px 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